About Us
At Pickitoo, we help retailers in the FMCG sector build and scale their E-Commerce operations. Our platform simplifies order aggregation, fulfillment, and branded online store management, making it easier for retailers to grow their digital presence.
What Pickitoo Offer to Clients:
Order Aggregation – Manage orders from multiple platforms (e.g., Wolt, Foodora) in one place.
Fulfillment Tools – Our Picking App streamlines operations, ensuring faster and more accurate deliveries.
Branded E-Commerce Solutions – A white-label web and app designed for an optimized shopping experience.
We’re now expanding into Western Europe and the US, introducing new technology solutions for Q-Commerce. This is a rare chance to join early in a fast-growing global startup. You'll gain hands-on experience in sales, cutting-edge tools, and growth strategies, and you'll have exciting career progression opportunities.
Key responsibilities
Serve as the first point of contact for technical customer support:
Ensure excellent customer experience.
Resolving user-reported issues promptly or escalating and tracking them as necessary.
Responding to user inquiries, may advise on simple questions or help users find appropriate documentation.
Monitor infrastructure alerts
Work with engineers and product managers to understand IT and product logic
Follow-up on incident resolution and root cause
Identify key technical and non-technical issues in routine support scenarios, such as software malfunctions and determine the root cause.
Identify trends in support requests and recommend systemic and proactive solutions to mitigate recurring issues.
Can make simple changes to system configuration
Serve as the first point of contact for IT support, addressing hardware and software issues.
Install, configure, and maintain computer systems and applications.
Administer access rights to information systems
Support the deployment and maintenance of hardware.
Monitor and maintain IT systems to ensure optimal performance and security.
Assist with onboarding new employees by setting up their IT accounts and devices.
Maintain accurate records of IT assets, support tickets, and solutions in the service desk system.
Creates, maintains and improves documentation and work descriptions/procedures.
Stay updated on emerging technologies and industry best practices to enhance IT support services.
Key requirements
Proficiency in written and spoken English.
Proven experience in IT support, service desk, or similar roles.
Proficiency in macOS operating systems/MDM.
Basic knowledge of software engineering, Database/SQL queries, logging/monitoring systems
Basic knowledge of network protocols, hardware troubleshooting, and software support.
Familiarity with cloud services (e.g., Google Workspace, GCP) and IT service management tools.
Excellent problem-solving, organizational, and communication skills
We Offer
Competitive salary range 1500 - 2663 EUR gross, with potential for growth.
Health insurance and a sports club membership to support your well-being.
Exclusive company discounts, free parking, and exciting events.
Thrive in a dynamic team with ample opportunities for professional growth and development.